Frequently Asked Questions
The minimum order for mouldings is 20 boxes. Small quantities like 20, 30, 40 boxes can be collected from warehouse. If we have a distributor in your country, you can directly purchase from there. For more details, please contact us.
No, VAT(currently 20%) will be added to all prices shown including delivery charges. VAT will not be added to export customers or EU customers who are VAT registered in their respective countries.
We accept payments by BANK, or credit/debit card via the website.
Our company ships orders placed before 15:00 within the same business day, subject to the account status. Orders placed after this time will be sent the next day, depending on stocks and account status. Turkey's average domestic cargo is delivered in 1-3 business days. For export shipments, production takes 15-30 days depending on the volume of the order. The shipping time varies from country to country, but it varies between 3 and 30 days.
We can send you small samples of mouldings free of charge. Please email or telephone your request.
Sign the delivery companies paperwork or electronic device 'damaged' and contact us immediately. If the goods look completely un-useable then please refuse the delivery and contact us to arrange a replacement.
Contact us before cutting any damaged products as we will usually only credit full(un-cut) lengths.
The expected delivery dates are shown on the website when you log in. They are updated as soon as we have further information from our suppliers or shipping agents. To receive an email when it arrives, place the item in your favourites section and switch notifications on.
All Picture Frame Mouldings are in 2.9 mtr lengths. All Decoration Mouldings are in 2,4 mtr lengths. We can also produce any profile length according to demand.
Due to Covid 19 our showroom and trade counter are not accessible at the moment. Goods can be collected from our warehouse when pre-arranged. Please email us for details. email@example.com
Yes. Send a request with your next order to save on postage charges.